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Return Policy

Return policy


Retrieval


If you are not 100% satisfied with the goods you received, we gladly accept returns within 7 days from the date the order was received, please follow the instructions below.



1. Please create a return request from within your account, and you will be answered within 48 hours.


2. You will be contacted to request pictures of the product to be returned to make sure that the product is in its original condition.



Note:


Please put a sheet of returned parcel with your order number, name and phone number written on it, we will check it after receiving your parcel.



3. Sending the parcel to TOTIH warehouses in Istanbul by any means of transportation, provided that the customer bears the cost of delivery.


4. Upon receiving your parcel in our warehouse, and in the event that the amount of your order was paid via a credit card, the amount will be returned to the card, and in the event that payment was made upon receipt, the amount will be returned to your balance on our website and you will have the ability to use the amount in the next purchase. When the amount is returned, you will receive a confirmation email.



Note:


1. Dear Clients, a full refund will be made, including the payment on receipt fee and the original shipping fee, if you received a wrong, damaged, damaged or inconsistent product with the specifications on the site.


2. Products will only be refunded if you change your mind or choose the wrong product, color or size (COD charges and original shipping fees are not refundable).




Terms of return


1. You have (7 days) to decide whether the product is not suitable for you. If it is not suitable for you, you can contact customer service within 7 days from the date of receiving the order.


2. Send two pictures for each piece, a picture of the same piece and a picture of the piece size code.


3. The following items cannot be returned: underwear and nightwear, swimwear, nursing supplies and accessories (except for scarves, bags, and blankets).


4. The returned products must be unused with the original package, and we cannot return the used product if it is damaged or washed and changed in any way.


5. We do not accept returned goods from you without communication and coordination with customer service.


6. We do not provide service to pay shipping fees upon receiving your parcel.